Course Curriculum

    1. Beyond English - Customer Care

    2. Syllabus

    1. 1. Introduction to Customer Care

    2. 2. Customer Relations

    3. 3. Face-to-face Customer Care

    4. 4. Dealing with customers on the phone

    5. 5. Call center success

    6. 6. Customer Care through writing

    7. 7. Problems and complaints

    8. 8. Personality and empathy

    9. 9. Basic needs in Customer Care

    10. 10. Revision of the course

    11. Exam

    1. Course organization

    2. Content and methodology

    3. Teacher's assessment

    4. General assessment of the course

About this course

  • €1.200,00
  • 10 sessions
  • 15 hours
  • certificate of completion