Beyond English - Customer Care
The customer care course with LinguaTracks is a comprehensive training program designed to help individuals develop the skills and knowledge needed to excel in customer service roles.
Beyond English - Customer Care
Syllabus
1. Introduction to Customer Care
2. Customer Relations
3. Face-to-face Customer Care
4. Dealing with customers on the phone
5. Call center success
6. Customer Care through writing
7. Problems and complaints
8. Personality and empathy
9. Basic needs in Customer Care
10. Revision of the course
Course organization
Content and methodology
Teacher's assessment
General assessment of the course